Vavavoom Frequently asked questions from most of our clients are listed here
Got your own Question? Here are some options:
Do I have to make an appointment to try on the dresses?
Often, we operate outside normal shop hours, we are open when school and work is more likely to be finished. We aim to provide the absolute best service we can so, we are available 6 evenings and seven days a week. Often due to high demand are changing rooms are fully booked, so it is really important that you book first. Booking an appointment is really easy, our full diary and availability is online. Just hit the book my appointment Tab. At Peak times we do charge a booking fee of £15 this is refundable against purchase during your appointment only.
Do you hire Dresses?
All our dresses are available to buy from the boutique, to maintain a high standard of quality we are unable to provide a hire service, nor can we buy back your dress.
Do you offer Exclusivity to my dress?
For Prom Yes on all ranges except for Mascara which is available to buy from us via our online store.
for all other designers we stock it is our aim not to sell the same style of dress into the same prom. We keep a register of all dresses sold and where they are to be worn, it is our best kept secret. Even if the dress is available in different colours we aim not to sell the same style code. We cannot guarantee another prom girl will not be wearing your dress at your prom which she bought from another Retailer and we cannot be held responsible if this happens. In the unlikely event that this did happen we would not be able to refund or exchange your purchase.
Do you reserve dresses?
We are not able to reserve dresses.
Can you order a dress specially for me?
We aim to sell from the boutique but we are able to order dresses for you. In this instance, we will guide you during sizing, however ultimately, we cannot be held responsible should a dress not fit correctly and in this unlikely event we cannot refund or exchange. We have an excellent team of amazing seamstresses who can help with alterations. We are also unable to cancel ‘special orders’.
What is your Returns Policy?
Do you do the alterations?
We have an amazing and talented team of seamstresses, once you have bought and paid for your dress in full, we will put you in touch with these wonderful ladies so that you can work direct with them and a time which suits you both.
Do I need to book an appointment to just collect my dress?
If you have a dress with special order please book a gown collection appointment.
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